FAQs

  1. How long are shipping times?

Your products will ship within fourteen to thirty business days of your order, and then might take up to three weeks to reach your doorstep. Each product at Impulse Function has an estimated delivery time that you can find in the product description.

 Due to the COVID-19 situation, please appreciate that production and shipping times might be longer than normal.

 

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Please refer to our refund policy page for more details. If you do not wish to keep the product, if possible, you can donate your product to a local charity or recycle it.

 

  1. Can I cancel my order?

Cancellations are possible within 24 hours of payment for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, provide proof that the product was not what you ordered, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. Please refer to our refund policy page for more details.